If your question is not here, message us on WhatsApp and a person will answer.
Delivery
What does delivery cost?
It depends on your governorate: Beirut $3.00, Mount Lebanon $4.00–$5.00, North, South and Beqaa $6.00. The exact fee appears in your basket before you pay. Full table on the Delivery page.
When is delivery free?
Over $45 in Beirut, $50 or $60 in Mount Lebanon depending on the district, $65 in the North and South, and $70 in the Beqaa. Your basket tells you how much more you need.
Is there a minimum order?
Yes, $20 before delivery.
Can I really get it tomorrow?
In Beirut, on items we hold in our own warehouse, ordered before 14:00. Everything else takes longer and the product page says so. We do not make the promise where we cannot keep it.
Paying
How do I pay?
Cash to the courier, in US dollars, when the order arrives. Please have the exact amount — couriers do not always carry change.
Can I check the parcel before paying?
Yes. Open it in front of the courier. If something is wrong, refuse the parcel and tell us the same day.
Do you take cards?
Not yet. Card and local online payment are being added.
Can I get a VAT invoice?
No. BeitCrest is not currently registered for VAT, so no VAT is charged and we cannot issue VAT invoices. If your business needs one, talk to us before ordering.
Returns
How long do I have to change my mind?
Ten days from delivery, under Lebanese consumer protection law. Message us within that window quoting your order number. Details in our Terms.
Who pays return shipping?
You do if you changed your mind. We do if the item is faulty, damaged or not what you ordered — we arrange and pay for collection.
When do I get my money back?
Within 7 working days of us receiving the item, in cash or by local transfer.
Products and stock
Something is out of stock. Will it come back?
Usually. Our catalogue syncs with our supplier every night, so stock updates itself. Ask us on WhatsApp about a specific item and we will tell you.
What is in a bundle?
Every bundle page lists each item with its individual price, the total if you bought them separately, and the bundle price. Nothing hidden.
Do products come with a warranty?
Faulty goods are covered — we replace or refund at our expense. Manufacturer warranties vary by brand; ask before ordering if it matters to you.
Business orders
Do you sell to restaurants and cafés?
Yes. See the HoReCa department, and message us on WhatsApp for quantities and lead times.
Can I visit the warehouse?
By arrangement. It is not a shop, so contact us first.
Contact
How quickly do you reply?
WhatsApp is fastest. Email within one working day.